Help & FAQs

Yes, but you'll lose the id rewards points, so we recommend you create an account on www.iddesignoman.com to order online.

There is no minimum order value required to place an order online.

Yes, we have many products on backorder which can be ordered for a future delivery date even though currently it is out of stock in our showroom and warehouse.

Yes, you can place the order and pick it up from the store immediately if the product is available at our showroom. If the product is in warehouse, we need at least 48 hours to bring it to the store for pick up.

The order can be on hold for a maximum of 30 days from the day the order was placed.

Yes, we use the best in class technology to manage your confidential information and keep it secure.

You can pay online using your Debit or Credit Card issued by any bank in Oman, through online banking.

Yes, all our prices are inclusive of VAT.

No, the prices of all our products and accessories are the same online and in our showroom.

Yes, we have special promotions and offers only for our online shop which are not available at our showroom. Many products are also available exclusively on our website.

No, there are no charges for delivery on all our online orders.

It takes 3 to 7 days.

You can call our customer support team on 2454 5658 for scheduling delivery at a date and time convenient to you.

No, currently we are not doing deliveries outside Oman.

No, we do delivery across Oman.

Yes, delivery depends on locations and some areas might take longer times to deliver. Please contact our customer support team on 2454 5658 for further details.

Yes, we do delivery across Oman.

Yes, you can call our customer support team on 2454 5658 to change the delivery address. The request should be made at least 2 days before the scheduled delivery.

Yes, you can authorize another person to receive the delivery on behalf of you provided the person is above 18 years of age. The authorization must be made at least 2 days prior to the delivery.

No there is no limit on the weight of the product one can purchase online.

You can track your order by calling our customer support team on 2454 5658.

Yes, you can cancel the order 2 days before the scheduled delivery. You need to contact our customer support team on 2454 5658 for initiating the refund process.

Yes, you can cancel the order at the time of delivery provided the product is free from any damages and is covered in its original packaging. There will be no charges levied on the customer if the above conditions are fulfilled.

Yes, you can return the products within 14 days of purchase provided you have maintained the original receipt, the product is free from any physical damage and the product is not installed and in its covered in its original packaging.

We can replace/exchange the product free of cost provided the product is free from any damage and is covered in its original packaging.

Yes, you get free installation for all furniture products purchased from IDdesign Oman.

You can reach our customer support team on the chat section on iddesignoman.com which is monitored by our team 24/7. You can also write us an email at support@iddesignoman.com

Our stores are in Muscat, Oman.

You can email us at support@iddesignoman.com or message us on our online chat. Our customer support team will try and reply to your feedback as soon as possible.

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