Terms & Conditions Items having manufacturing fault can be replaced with similar models of the items within 15 days of purchase. Customers should check and satisfy themselves with the conditions of the item purchased during delivery. Any physical damage to product will not be replaced . General merchandise should be in re-saleable condition and still in the original retail packaging. Warranty covers only manufacturing defects and it does not cover damage from usage. We give one year warranty for all the products from the date of purchase. Custom made products cannot be cancelled.Iddesign Oman reserves the right to refuse a return or exchange, and we may ask for picture identification.